Status Updates

Your maintenance provider will text or email you with maintenance status updates.

Log in to your resident portal or dial your maintenance provider directly for additional assistance. You may also call 877-565-4669 and follow the prompts for "Maintenance" for further assistance.

Please note that your Property Management team will not have information on the status of your maintenance request.

Maintenance Timelines

Emergency requests will be acknowledged via returned phone call, email or text within one business day. Emergency work will be resolved within three to five business days, unless otherwise required by law or subject to availability and/or market conditions. 

Regular priority requests will be acknowledgement via returned phone call, email or text within two business day. Regular priority work will be resolved within 10 to 14 days, subject to availability and/or market conditions. 

Sometimes our maintenance vendors experience delays for various market conditions outside of our control. For example, maintenance requests during extreme weather conditions, natural disasters, storm clean-ups and/or industry-wide material shortages may take longer than expected. We appreciate your patience.

Additional Resources 

Revisit your Maintenance Orientation for more information.